Introduction

This document outlines Thorn’s policies for services booked online. These policies apply to individuals only, not businesses, and may be  updated periodically. Please review them each time you book.

All services advertised by Thorn are delivered by Thomas Harris, a sole trader based in the United Kingdom.

The following terms and conditions have been designed to be clear and straightforward. They aim to establish a mutual understanding of how we will work together, whether through coaching sessions or document services. If you are uncertain of any element of these  policies, please get in touch to discuss them before booking. 

While I strive to provide high-quality services, I cannot guarantee specific outcomes from coaching sessions, document services, or courses.

Services Overview

Individual Coaching Sessions

• Sessions are either 25 or 50 minutes in length
• Book and pay one at a time through the Client Portal
• Standard rates: GBP 40 (50-minute) or GBP 21 (25-minute)

Session Packages

• Pre-purchase packages of 4, 8, 12, 16, 20 or 24 sessions
• Packages offer discounted rates (larger packages = bigger discounts)
• Track your balance on the Client Portal

Document Services

• Send a message through the Client Portal with instructions and your document
• You’ll receive a quote based on time required
• ‘Approve’ the quote online to lock in the price
• Work begins after invoice payment

Pricing and Payment

Rates and Pricing

• All prices are shown in British Pounds (GBP) 
• Coaching session rates apply as displayed on the Client Portal at time of booking and currently exclude UK VAT
• Document services may be charged per word in some circumstances

Payment Methods

• Credit/debit cards or PayPal are accepted
• Bank transfers are available on request for coaching and document services
• Invoices can be issued for coaching and document services and must be paid within 7 days
• Invoices are typically issued in GBP, but alternative currencies are available upon request
• Interest may be charged on late payments in extreme circumstances

Card Storage

• Card details can be saved on the Client Portal where they are stored securely using industry-standard encryption
• Your stored card will only be charged for recurring packages with your approval
• You can view and delete saved card details at any time through the Client Portal
• For unsuccessful automatic payments, a manual payment link will be sent

Payment Plans

• Depending on your country of residence, you will have the ability to use PayPal’s instalment plan options to spread the cost of your purchase, should you wish. This is subject to PayPal’s terms and conditions. 
• If you would like to discuss potential payment plans, such as monthly invoicing or subscriptions, please get in touch. For purchases of packages worth GBP 400 or more where PayPal instalment plans are not available in your country, I can split payments into two instalments – 50% deposit and 50% 30 days later. Any payment plan arranged directly with me will be subject to the terms we agree in writing, either via email or through the online chat on the Client Portal, at the time the plan is arranged.

Discounts and Special Offers

• Session packages offer graduated discounts (the larger the package, the greater the overall discount)
• Any discount codes have specific terms attached, including expiry dates, which will be clearly communicated
• Discount codes cannot be combined with other offers unless explicitly stated

Cancellation and Refund Policies

Individual Sessions

• Sessions can be cancelled or rescheduled for free up until 12 hours before the start time. After this deadline, if you can’t make your  session it will be considered cancelled with no refund offered
• Sessions are considered cancelled and chargeable if you haven’t joined within the first 15 minutes
• If I am unable to attend, we’ll reschedule and apply fees to the new session
• Unused sessions are non-refundable but valid for 1 year (unless otherwise agreed at time of purchase)

Terms of Use

Intellectual Property

• All coaching session materials, including but not limited to videos, worksheets, presentations, interactive tools and supplementary resources, are protected by copyright
• By booking a session, you agree to:
  
• Use the related materials for your personal educational purposes only
• Not share, distribute, or resell any coaching content
• Not record or reproduce coaching sessions, webinars, or video content except for your own personal use
• Not use course materials for commercial purposes without explicit written permission
• Not create derivative works based on the course or coaching content
• Any violation of these intellectual property terms may result in immediate termination of your access without refund and could potentially lead to legal action

Technical Requirements

• You are responsible for ensuring you have the necessary technical capabilities to engage in online learning before
  purchasing any coaching sessions
• Standard technical requirements typically include:
  • A stable internet connection
  • A modern web browser (Chrome, Firefox, Safari, Opera or Edge)
  • The ability to view video content (including audio)
  • 
    
• I am not responsible for technical incompatibilities that prevent access if they are related to your hardware, software, or internet  connection. If you have technical concerns, please contact me before purchasing

Additional Information

Effective Date and Updates

• These terms are effective from 21st May 2026
• If I update these policies, I will make reasonable efforts to notify existing clients, but this should not be relied upon
• It is your responsibility to review the terms periodically for changes

Severability

• If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary
• The remaining provisions of the terms will remain in full force and effect

Jurisdiction

• These terms shall be governed by and construed in accordance with the laws of England and Wales
• Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales

Communication

• For any questions about these terms, please contact me through the Client Portal 
• You can also contact me via the contact form on the homepage of my website
• I aim to respond to all enquiries within 2 business days
• If you are dissatisfied with any aspect of my services, please contact me directly to discuss your concerns – I aim to address all issues promptly and professionally

Data protection

• All data is handled in accordance with my privacy policy which can be accessed here, or those of my CRM (vcita) which can be found on their website

Thank you for taking the time to read these terms and conditions. By booking sessions, purchasing packages, requesting document services, or enrolling in courses, you acknowledge that you have read, understood, and agree to be bound by these terms.